Shipping Policy

ECOM EXIM Exporting India's Finest ecomexim.com
SHIPPING POLICY We ship to 40+ countries worldwide — India, USA, UK, Canada, UAE, Australia & more.
Thank you for shopping with Ecom Exim. Please read our Shipping Policy carefully before placing your order. We export authentic Indian products — cosmetics, Ayurveda, wellness, food, and more — directly to customers across the globe.
ORDER PROCESSING TIME
3
Processing Window All orders are processed within 3 business days of receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day.
SHIPPING CARRIERS
Domestic (India):
  • DTDC Courier & Cargo
  • India Post
  • Delhivery, Ekart, or other reputed courier partners depending on your location and order size
International:
  • India Post EMS / Speed Post International
  • DHL, FedEx, or other reputed international courier partners
  • Carrier selection depends on destination country and order size
We reserve the right to select the most appropriate carrier for your order to ensure safe and timely delivery.
SHIPPING TIMEFRAMES
Estimated delivery time after dispatch:
Metro Cities 4–7 business days
Tier 2 / Tier 3 6–10 business days
Remote / Rural 10–14 business days
USA / UK / Canada 10–20 business days
UAE / Middle East 7–14 business days
Other Countries 14–25 business days
ⓘ  Delivery estimates are indicative and may vary due to carrier delays, customs clearance, public holidays, or circumstances beyond our control.
SHIPPING CHARGES
Shipping charges, if applicable, are calculated based on the destination country, order weight, and dimensions. The exact amount is displayed at checkout before you complete your purchase — no hidden fees.
ORDER TRACKING
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this number to track your order on the respective carrier's website.
  • Tracking details shared within 24–48 hours of dispatch
  • For international orders, tracking may take up to 72 hours to update after dispatch
  • Contact us if you do not receive tracking details within 3 business days of your order
CUSTOMS, DUTIES & IMPORT TAXES
🌐  For International Orders
Your order may be subject to customs duties, import taxes, or inspection fees imposed by the destination country. These charges are:
  • The sole responsibility of the buyer
  • Not included in our product or shipping price
  • Determined by your country's customs authority — we have no control over them
We recommend checking your local customs regulations before placing an international order.
FAILED DELIVERY
If a delivery attempt is unsuccessful due to an incorrect address or the customer being unavailable:
  • Re-delivery may attract additional charges payable by the buyer
  • Ecom Exim is not responsible for delays caused by incorrect shipping information provided at the time of order
  • Please ensure your delivery address and contact number are accurate before placing your order
CONTACT US
For any shipping-related queries, reach out to us:
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